Definitions
Key terms used in this document
- "One Click Away" / "we" / "us" — the platform operated by Omer Ali Siddiq, Dubai, UAE.
- "Client" / "you" — the hospital or healthcare facility that has entered into a subscription agreement with us.
- "Staff User" — any employee or contractor of the Client who is granted access to the platform by the Client's administrator.
- "Platform" — the One Click Away web application, progressive web apps, Edge Functions, and any APIs provided by us.
- "Service Agreement" — the signed proposal or order form between One Click Away and the Client, which incorporates these Terms.
Scope of Service
What the platform provides
One Click Away is a hospital operations coordination platform. Current modules include: interpreter / language services dispatch, porter and GSA dispatch, GuardLink security radio and emergency code management, ward nursing coordination, and pharmacy operations. Module availability depends on the Client's subscription plan.
Not a clinical system. The Platform is an operational coordination tool. It does not store patient medical records, integrate with clinical or EPR systems, or provide medical advice. All clinical decisions remain entirely with the Client's healthcare professionals.
Accounts & Access
Account responsibilities
- The Client is responsible for provisioning and deprovisioning all Staff User accounts via the admin panel.
- Credentials are personal and non-transferable. Each Staff User must maintain the confidentiality of their login.
- The Client must deprovision accounts within 24 hours of a staff member leaving the organisation.
- The Client is liable for all activity that occurs under their accounts, including actions taken by Staff Users.
- Accounts may not be shared between individuals. Each Staff User must have a separate login.
Acceptable Use
Permitted and prohibited use
The Platform may be used only for legitimate internal hospital operations by authorised Staff Users within the subscribing facility.
The following are prohibited:
- Accessing another hospital's data or attempting to bypass tenant isolation controls.
- Automating requests or using scripts to interact with the Platform in ways not intended by the interface.
- Using the Platform to raise false emergency codes (GuardLink Code Blue, Red, Silver, Orange, Pink) as a test without prior coordination — false codes create genuine staff response obligations.
- Attempting to reverse-engineer, decompile, or extract source code or proprietary algorithms from the Platform.
- Reselling, sublicensing, or providing access to the Platform to any third party outside the Client's facility.
- Uploading, transmitting, or processing patient personal health information (PHI) through the Platform.
Subscription & Payment
Billing terms
- Subscriptions are billed annually in advance unless otherwise stated in the Service Agreement.
- Fees are non-refundable except as required by applicable UAE law or as explicitly stated in the Service Agreement.
- We will provide 30 days' written notice before any price change, which takes effect at the next renewal date.
- Invoices are issued in USD. Payment is due within 30 days of invoice date.
- Late payments may result in suspension of access after 14 days past the due date and termination after 30 days.
Uptime & SLA
Service availability
We target 99.5% monthly uptime for the Platform, excluding scheduled maintenance windows (which will be announced at least 48 hours in advance) and events outside our reasonable control (force majeure, third-party infrastructure failures).
GuardLink emergency features: The GuardLink module is designed as a best-efforts real-time coordination tool. It is not a certified life-safety system and should not be used as the sole means of emergency notification. Hospital clients must maintain independent emergency communication protocols.
Data & Privacy
How data is handled
Data processing is governed by our Privacy Policy, which forms part of these Terms. In summary:
- The Client is the data controller for all Staff User and operational data entered into the Platform.
- One Click Away acts as a data processor on behalf of the Client for that data.
- We will not use Client data for any purpose other than delivering the service.
- On termination, Client data is available for export for 30 days, after which it is deleted.
- We maintain appropriate technical and organisational measures to protect data, consistent with UAE PDPL requirements.
Intellectual Property
Ownership of platform and content
One Click Away and all associated software, designs, trade marks, and documentation are the intellectual property of Omer Ali Siddiq / One Click Away. These Terms do not transfer any ownership interest to the Client.
The Client retains all ownership of the operational data it inputs into the Platform. By using the Platform, the Client grants us a limited licence to process that data solely for the purpose of delivering the service.
Confidentiality
Mutual confidentiality obligations
Each party agrees to keep the other's confidential information (including pricing, technical architecture, and operational data) strictly confidential and not to disclose it to third parties without prior written consent. This obligation survives termination of the Service Agreement by two years.
Limitation of Liability
Liability caps and exclusions
To the maximum extent permitted by UAE law:
- Our total aggregate liability to the Client for any claims arising under or in connection with these Terms shall not exceed the total fees paid by the Client in the 12 months prior to the event giving rise to the claim.
- We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, or business interruption.
- We are not liable for clinical decisions made by the Client's healthcare staff, patient outcomes, or any consequences of the Client using the Platform in a manner inconsistent with these Terms.
Termination
Ending the service
- Either party may terminate with 30 days' written notice at the end of the subscription term.
- We may suspend or terminate access immediately for: material breach of these Terms (including acceptable use violations), non-payment past 30 days, or conduct that poses a security risk to other clients.
- On termination, Client data export is available for 30 days via the admin panel, after which all data is deleted and cannot be recovered.
Governing Law
Jurisdiction and dispute resolution
These Terms are governed by the laws of the United Arab Emirates. Any dispute arising from these Terms shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be referred to the courts of Dubai, UAE, which shall have exclusive jurisdiction.
Changes to Terms
How we update these terms
We may update these Terms at any time. For material changes, we will notify the Client's administrator by email at least 30 days before the changes take effect. Continued use of the Platform after that date constitutes acceptance of the revised Terms. If the Client does not accept the changes, they may terminate with notice before the effective date without penalty.